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Ericsson Recruitment 2023 for Support Service Specialist / Bangalore


Education : B.Com , MBA
Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Support Service SpecialistB.Com/BBM/BBAas per norms

Detailed Eligibility:
Graduate in B.Com, BBM, BBA, or relevant degree
Minimum years of relevant experience fresher to 3 years into a support role in Accounts payable.

You will bring:
Very good communication skills
Attention to details
Analytical skills
Positive attitude, flexibility, and adaptability
Integrity and responsibility
Fast learner
Result oriented attitude
Customer-oriented attitude

What will you do:
Support the following systems and functions:
PtP Support Services offers 1st level of support to internal customers (Ericsson employees working in collaboration with the suppliers) as well as external customers (Ericsson’s Suppliers) in regard to the invoicing and payment process.

Incident management.
The shift will be 9hrs*5 days a week Shift.
Problem Management.
Incident management.
Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
Ensures good collaboration with team members and all supporting functions across the company.
Delivers all activities efficiently.
Manages all activities of high complexity level.
Works closely with all support functions to ensure critical cases are solved correctly and timely.
Participates in projects and represents the organization in meetings regarding the process or how to work.
Ensures all documents/ presentations requested are created according to indications received and delivered promptly.
Acts like a domain expert.
Respects time schedule and working hours as communicated by the Manager.
Handle inquiries by taking the following actions: Receive inquiries by email/chat, use computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve tickets according to work instructions, handle request with high complexity level.
Responsible for Incident Management within ITIL Framework by taking the following actions: prioritize high severity or escalated tickets, and follow up pending tickets.
Assure Quality Control in key areas by taking the following actions: understand the purpose of quality control, and provide necessary support as required.
Has the integrity to respect private and confidential information by taking the following actions: understand the responsibility in data security, analyze sensitive information, and ensure it is secure.

How to Apply to Ericsson Recruitment 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.

Important Link
Notification Click Here
Apply Online Click Here
10 months ago
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