Job Description :
Vacancies & Eligibility Criteria:
|Graduate Trainee||22-35 yrs||BCA/B.Sc/BA||as per norms|
UG: B.Sc in Any Specialization, BCA in Any Specialization, B.In Any Specialization
Eligibility: Engineering graduates with a degree in B.E/B.TECH/ M.E./M.TECH
Skill Sets Required:
Good Communication Skills.
Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
Should have knowledge of Windows Operating systems
Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Disciplined, systematic problem-solving skills required
Knowledge of Active Directory, Exchange 2003/2007
Readiness to demonstrate a proactive attitude
Role & responsibilities:
Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in ongoing training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations
Performing User, Privileged and Supplier Access Reviews (Governance)
Enable users to work more efficiently and effectively with IT solutions
Be willing to participate in on-the-job training designed to enhance skills and support capabilities
How to Apply for HCL Off Campus Drive 2023?
All interested and eligible candidates can apply to this drive by the following link as soon as possible.
2 months ago
Search item :
OpenText Off Campus Drive 2023 for UX Research – Intern / Bangalore/HyderabadEducation : B.Des./M.Des
Type : Fresher
State Karnataka(1940) Tamil Nadu(1081) Telangana(810) Maharashtra(594) Haryana(234) Uttar Pradesh(152) West Bengal(95) Kerala(76) Gujarat(74) Odisha(66) Andhra Pradesh(60) Assam(58) Madhya Pradesh(56) Rajasthan(47) Bihar(40) Punjab(37) Jharkhand(36) Chhattisgarh(26) Uttarakhand(23)
Education B.P.Ed ( Bachelor of Physical Education )(2) B.L/LLB ( Bachelor of Law)(71) MBA (Master of Business Administration)(301) B.P.T. -( Bachelor of Physiotherapy)(1) Any Graduate(3168) M.A(Master of Arts )(50) Master of Dental Surgery(11) ME (Masters of Engineering) / MTech(570) MS (Master of Science)(59) M.Ed.( Master of Education)(11) M.P.Ed ( Master of Physical Education )(2) Diploma(471) B.P.E. - Bachelor of Physical Education(0) BSc (Bachelor of Science)(755) MSW (Master of Social Work )(13)
Branch M.Sc. (Child Guidance and Family Counselling)(0) ITI (Dress Making)(0) Diploma (Environme/m.techntal Engineering)(0) ITI (Bleaching & Dyeing Calico Print)(0) PhD (Social Work)(0) Diploma (Aeronautical Engineering)(0) Ph. D. - Pharmaceutical Sciences(0) M.E/M.Tech. - Water Resources & Environme/m.techntal Engineering(0) M.E/M.Tech. - Power Electronics and Drives(1) MBA. (Supply Chain)(1) B.A. (Greek)(0) M.E/M.Tech/M.Tech Computer and Communication Engineering(0) DMLT (Diploma (Medical Laboratory Technology)(1) M.Sc. (Psychology)(1) M.A. - Economics(2)
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Company Naval Ship Repair Yard (Kochi)(1) Utkal University(1) Pi-Square Technologies(1) NVIDIA: World Leader in Artificial Intelligence Computing(1) Indian Institute of Horticultural Research: ICAR(1) National Institute of Agricultural Extension Management(2) Eastern Railway(2) RIECO Industries Ltd. Machine industry company(1) DC Office Gadag, Karnataka(1) Genpact(4) Salim Ali Centre for Ornithology and Natural History(1) Dell(4) ThoughtWorks(5) Headquarter Northern Command(1) ITC Infotech(3)
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