Detailed Eligibility:

Educational Qualification:

Graduate Trainee:

UG: B.Sc in Any Specialization, BCA in Any Specialization, B.In Any Specialization

Batch: 2022,2023

Eligibility: Engineering graduates with a degree in B.E/B.TECH/ M.E./M.TECH

Skill Sets Required:

Good Communication Skills.

Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required

Should have knowledge of Windows Operating systems

Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

Disciplined, systematic problem-solving skills required

Knowledge of Active Directory, Exchange 2003/2007

Readiness to demonstrate a proactive attitude

Role & responsibilities:

Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints

May train users and operators on a limited basis and/or may write training procedures

Participate in ongoing training and departmental development

Routine maintenance updates with other IT staff and business units

Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations

Performing User, Privileged and Supplier Access Reviews (Governance)

Enable users to work more efficiently and effectively with IT solutions

Be willing to participate in on-the-job training designed to enhance skills and support capabilities

How to Apply for HCL Off Campus Drive 2023?

All interested and eligible candidates can apply to this drive by the following link as soon as possible.