Job Description :
Vacancies & Eligibility Criteria:
|Service Desk & Customer Support||Graduate||as per norms|
Job Location: Bangalore or Pun
Experience: 0-1 Year
Excellent communication skills to attend to/resolve client issues on calls/chat/mail.
Open to work in 24*7 Shifts, voice process, rotational weekly off, work from the office environment and candidate should have completed double vaccination completed.
Analytical problem solvers who will understand issues and resolve customer issues
Problem-solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently
Being proactive and showing the utmost respect for customers' time
Good time management, ensuring all contacts with customers add value
Any Full time Degree
Experience: 0-4 Years
Graduation with 15-year full-time education is mandatory, candidate need to have degree completion certificates with complete mark sheets. No undergraduates.
Excellent communication skills CEFR:: B1, C1, C2.
Work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, BitLocker, driver installation, Printer and wifi trouble shooting.
Experience with Service now, Remedy, Control M, or similar ticketing tools with knowledge of 0ticket priority, and severity.
Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
24*7 Shifts is mandatory.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
An original Government ID card is a must for Security Clearance.
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
Search item :
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Type : Full-Time
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Salary ₹Not Disclosed
State Karnataka(1839) Tamil Nadu(1050) Telangana(757) Maharashtra(560) Haryana(226) Uttar Pradesh(148) West Bengal(92) Gujarat(72) Kerala(70) Odisha(62) Andhra Pradesh(58) Assam(56) Madhya Pradesh(54) Rajasthan(45) Bihar(38) Punjab(37) Jharkhand(36) Chhattisgarh(26) Uttarakhand(23)
Education Master of Dental Surgery(11) ICWA (Institute of Cost and Works Accountants of India)(50) B.Arch.(Bachelor of Architecture)(14) M.Com (Master of Commerce)(46) DNB (Diplomate of National Board)(40) M.A(Master of Arts )(48) B.Des.( Bachelor of Design)/ M.des ( Master of design )(11) BCA (Bachelor of Computer Application)(215) 12th Standard(340) 9th Standard(13) Master of Science in Engineering(1) B.P.Ed ( Bachelor of Physical Education )(2) B.D.S.(Bachelor of Dental Surgery )(16) MBA (Master of Business Administration)(295) MDS (Master of Dental Surgery)(15)
Branch B.E/B.Tech. (Transportation Engineering)(1) M.Sc. (Advanced Biochemistry)(0) B.Sc (Radiography)(2) B.E/B.Tech. (Information Science & Engineering)(13) B.E/B.Tech. (Aircraft Maintenance Engineering)(0) ITI (Carpenter)(1) MA (Divyaprabhandham)(0) M.Sc. (Garme/m.technt Production & Export Manageme/m.technt)(0) M.Sc. (Developme/m.technt Communications)(0) BFA (Sculpture)(0) Ph.D. - Aquaculture(0) M.Sc. (Criminology & Criminal Justice)(0) M.Sc. (Aviation)(0) M.Sc. (Clothing and Textiles)(0) Mphil (International Relations)(0)
Competitive Exam State Bank of India(3) India Post Payment Bank Exam(0) Staff Selection Commission(3) Engineering Services Exam(0) Railway Recruitment Board(0) Union Public Service Commission(8) Central Teachers Eligibility Test(0) Life Insurance Corporation of India(0) Combined Defence Services Exam(0) Civil Services Exam(0) Reserve Bank of India(1) Institute of Banking Personnel(0)
Company Bhabha Atomic Research Centre(4) Director of higher secondary education(2) Madhya Pradesh Metro Rail Corporation Limited(2) Motherson Sumi Systems(2) Directorate of Agriculture , Goa(1) District Medical and Health Office(4) Army Ordnance Corps (AOC)(4) Physical Research Laboratory(1) Odisha Public Service Commission(12) Raja Ramanna Centre for Advanced Technology(3) Puducherry Electricity Department(1) Kaplan, Inc. Education company(2) Tamil Nadu Tourism Development Corporation(1) Employees State Insurance Society Hospital Solapur(3) Manonmaniam Sundaranar University(1)
Type Full-Time(5800) Fresher(905) Work From Home(29) Part-Time(15) Internship(16) Freelancer(1) Temporary(41) Walk-In(137) Contract(220) Commission(0) Volunteer(0) Trainee(87)
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