IT Support Assoc II (LCC) | Amazon | Hyderabad | 2021
Category : IT Jobs
Branch : B.Sc. (Computer Science ) , B.Sc. (Information Technology) , B.E/B.Tech. (Computer Science and Engineering) , BE/B.TECH. (Information Technology Engineering)
Types : Full-Time30-Dec-2021
Start Date Apply: 30-Dec-2021
Job Description :
Vacancies & Eligibility Criteria:
|IT Support Assoc II (LCC)||N/A||Bachelor’s degree in Computer science or IT-related field.||as per norms|
· Provides comprehensive technical support to Amazon Corporate employees worldwide.
· Research, resolve and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
· Diagnose and troubleshoots end-user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes, and follow-up to ensure the problem has been resolved.
· Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
· Informs customers of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
· Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
· Manage a case count between 15-25 tickets.
· Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
· Assists with activities to triage and escalate any system or network outage to reduce downtime.
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
Search item :
Programmatic Solution Specialist | Amazon 2022 | IN, KA, BengaluruEducation : Any graduate , B.E / B.TECH
Type : Full-Time
Salary ₹Not Disclosed
State Karnataka(1174) Tamil Nadu(752) Telangana(430) Maharashtra(319) Haryana(143) Uttar Pradesh(96) Andhra Pradesh(48) West Bengal(46) Odisha(42) Kerala(41) Madhya Pradesh(40) Gujarat(38) Assam(34) Bihar(32) Rajasthan(31) Jharkhand(29) Punjab(28) Chhattisgarh(19)
Education MSc (Master of Science)(398) ME (Masters of Engineering) / MTech(408) MCA (Master of Computer Application)(376) ITI (Industrial Training)(151) B.Com (Bachelor of Commerce)(94) BHMS ( Bachelor of Homeopathic Medicine and Surgery)(3) 10th Standard(285) B.Ed. (Bachelor of Education)(29) B.D.S.(Bachelor of Dental Surgery )(8) B.L/LLB ( Bachelor of Law)(39) BUMS (Bachelor in Unani Medicine and Surgery)(4) M.A(Master of Arts )(29) DNB (Diplomate of National Board)(33) BPhil( Bachelor of Philosophy)(0) BSc (Bachelor of Science)(566)
Branch ITI (Bleaching & Dyeing Calico Print)(0) PhD (Engineering)(0) M.Sc. (Biophysics)(0) M.Sc. (Astronomy and Space Physics)(0) MA. - Political Science(0) B.E/B.Tech. (Molecular and Cellular Engineering)(0) M.E/M.Tech. - Thermal Engineering(0) MDS (Community Dentistry)(0) M.Sc. (Drug Chemistry)(0) M.Sc. (Industrial Mathematics)(0) M.Sc. (Industrial Biotechnology)(0) M.Sc. (Data Mining and Warehousing)(0) M.Sc. (Mathematical Ecology & Environme/m.technt Studies)(0) B.Sc. (Forestry)(0) M.E/M.Tech. - Aeronautical Engineering(0)
Competitive Exam Reserve Bank of India(1) Institute of Banking Personnel(0) State Bank of India(3) Union Public Service Commission(8) Railway Recruitment Board(0) India Post Payment Bank Exam(0) Combined Defence Services Exam(0) Civil Services Exam(0) Central Teachers Eligibility Test(0) Life Insurance Corporation of India(0) Engineering Services Exam(0) Staff Selection Commission(3)
Company Presidency University, Kolkata(1) Subordinate Service Selection Board Punjab(3) Karnataka Antibiotics and Pharmaceuticals Limited(1) Star Health and Allied insurance(1) Bharat Electronics Limited(12) Rashtriya Chemicals and Fertilizers Limited(3) Ness(1) Textiles Committee, Ministry of Textiles(1) Glassbeam(1) Tamilnadu State Police(2) Tamilnadu Industrial Development Corporation Limited(3) Air India Engineering Services Limited(1) Renault Nissan(2) GS Lab(1) Invesco(1)
Type Full-Time(3513) Fresher(550) Work From Home(25) Part-Time(15) Internship(16) Freelancer(1) Temporary(41) Walk-In(91) Contract(220) Commission(0) Volunteer(0) Trainee(85)
Category All India Government Job(311) State Government Job(1184) Bank Jobs(183) IT Jobs(2848) Engineering Jobs(1997) Railway Jobs(85) Police/Defence Jobs(91) Teaching Jobs(99) Accountant Jobs(12) Medical Jobs(103) Walkin Jobs(12) PSC Jobs(62) Postal Jobs(35) Forest Jobs(8)