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IT Support Assoc II (LCC) | Amazon | Hyderabad | 2021


Category : IT Jobs
Education : BSc , B.E / B.TECH
Types : Full-Time
Experience : 1 Yrs Above
Salary ₹Not Disclosed
Post Date: 30-Dec-2021
Start Date Apply: 30-Dec-2021
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Qualification Pay
IT Support Assoc II (LCC)
N/ABachelor’s degree in Computer science or IT-related field.
as per norms
· Provides comprehensive technical support to Amazon Corporate employees worldwide.
· Research, resolve and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
· Diagnose and troubleshoots end-user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes, and follow-up to ensure the problem has been resolved.
· Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
· Informs customers of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
· Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
· Manage a case count between 15-25 tickets.
· Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
· Assists with activities to triage and escalate any system or network outage to reduce downtime.

Apply Mode:
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
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2 years ago
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