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Razorpay Off Campus Drive 2024 for Junior Analyst | Bangalore

HCL Technologies Limited

Types : Fresher
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Junior AnalystAny Graduate/Post Graduateas per norms
Detailed Eligibility:
Educational Qualification:
Junior Analyst – Risk Management:
Any Graduate/Post Graduate
Skills and Experience:
Knowledge about a customer support app or CRM , such as Freshdesk.
Interpersonal skills – Friendly and pleasant demeanour over phone and email
Communication skills – Exceptional verbal and written communication
Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
Attention to detail and accuracy – Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
Takes initiatives – Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

Roles and Responsibilities:
Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
Handle transaction queries in case of discrepancies where disputes arise from the customer.
Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
Speak to merchants or customers to understand and address queries/concerns.
Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.

Important Link
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5 months ago
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