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Senior Program Manager, CX Concessions | Amazon | Bengaluru
Amazon
Start Date Apply: 15-Dec-2021
Vacancies & Eligibility Criteria:
| Post | Age | Qualification | Pay |
|---|---|---|---|
| Senior Program Manager, CX Concessions | N/A | Degree in engineering, mathematics, statistics, computer science, economics, finance, or related field; MBA from top tier B-School preferred. | as per norms |
Key job responsibilities:
• Develop programs to reduce wasteful concessions by working with category teams on returns and impact product quality on the platform
• Remotely lead initiatives for geography by collaborating with onsite and business/technical teams, product managers to innovate and redesign programs to better serve our customers.
• Identify trends of concessions drivers across functions and collaborate with business and operations teams to reduce defects and losses.
• Identify trends of concessions abuse and identify opportunities to programmatically reduce costs
• Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements
• Identify opportunities to develop and drive solutions to enable automated, self-service tools/applications
• Define, prioritize and plan the Projects to be implemented; gaining alignment with all appropriate levels within Amazon's Customer Service(CS), Worldwide and Stakeholder teams
• Schedule and secure resources and manage cross-functional teams to deliver to projects
• Monitor Projects' overall progress: anticipating risks, resolving issues, and initiating corrective action as appropriate
• Identify and manage stakeholder groups, provide regular operational metrics and business reports to those groups
• Identify and drive opportunities for policy/process-parity with other geographies
• Map customer journey to identify pain areas for customers and thereby concessions drivers
Apply Mode:
How To Apply:
| Important Link | |
|---|---|
| Official Website | Click Here |
| Notification | Click Here |
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