BASIC QUALIFICATIONS

Completed Bachelor’s degree or higher · Language: German (B2.2) certification is mandatory. Ability to work shifts required · Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Experience with e-commerce as a consumer is an essential requirement (payments, browsing, shipping, returns, etc) · Committed seller advocate, drive process & tool improvements. · Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude · Exemplary performance record, particularly with regard to quality & productivity · Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

PREFERRED QUALIFICATIONS

Completed Bachelor’s degree or higher · Language: German (B2.2) certification is mandatory. Ability to work shifts required · Experience within a customer service environment preferred. Desire to expand skills into new areas. · Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Experience with e-commerce as a consumer an essential requirement (payments, browsing, shipping, returns, etc) · Committed seller advocate, drive process & tool improvements. · Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude · Exemplary performance record, particularly with regard to quality & productivity · Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

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