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Technical Lead | Wipro | Kolkata | 2022

Wipro Information technology

Category : IT Jobs
Education : Any graduate
Types : Full-Time
Salary ₹Not Disclosed
Post Date: 14-Feb-2022
Job Description :

Vacancies & Eligibility Criteria:

    Post Age Qualification
    Technical Lead | Wipro | Kolkata | 2022 NAAny Graduate
    Roles & Responsibilities:
    • Review the team's performance dashboard and scores
    • Provide technical assistance and process coaching to the team in order to help them improve their performance parameters.
    • All queries received, problem-solving steps done, and total successful and unsuccessful resolutions should be recorded, tracked, and documented.
    • To resolve any client inquiries, ensure that proper protocols and procedures are followed.
    • Respond to client inquiries in accordance with the contract's SLAs.
    • Develop team members' understanding of the process/product in order to improve client interaction and troubleshooting.
    • Document and analyse call logs to identify common patterns and avoid future issues.
    • In cases of late resolution, identify red flags and escalate major customer complaints to the Teamleader.
    • Before and after the call/email requests, ensure that all product information and disclosures are delivered to clients.
    • Avoids legal issues by ensuring that service agreements are followed.
    Apply Mode:
    Online
    How To Apply:
    Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
    Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
4 months ago
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