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Trigent Software Off Campus Drive 2023 for Service Desk Management

Global Edge

Category : IT Jobs
Education : B.E / B.TECH
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
B.E/B.Techas per norms
EzoicDetailed Eligibility:
Educational Qualification:
Service Desk Management :
Candidates should possess a B.E/B.Tech in Any Specialization.

Must have Skills :
Service Desk Management, SSI
Service Desk Voice Support NON-SSI
LAN Configuration, Troubleshooting

Good to Have Skills: 
SSI: NON SSI
OS Installation, Network Troubleshooting, Network Printer Installation

Role Description :
Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Job Requirements -Key Responsibilities :
L1 Service Desk Call taking profile
Respond to the issues reported by customers predominantly through voice and emails, chat, etc
Identify, investigate, and diagnose the issue
Provide resolution to customers based on in-scope processes
Follows the incident life cycle as defined by the process – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group
Achieve client-defined targets

Technical Experience :
Incident management and usage of ticketing tools
Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
One to three years of experience
Minimum one year of experience in the Service Desk domain supporting global customers

Professional Attributes :
Excellent verbal and written communication skills with email etiquette and customer service skills
24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
5 days working per week with two weekly offs based on roster

How to apply for Trigent Software Off Campus Drive 2023?
All interested and eligible candidates can apply for this drive from the following link as soon as possible

8 months ago
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