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Wipro Off Campus Drive 2022 | System Engineer | Noida

Wipro Information technology

Category : IT Jobs
Education : B.E / B.TECH
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification
Wipro Off Campus Drive 2022 | System Engineer | Noida NAEngineering Graduate
Roles & Responsibilities:
  • Excellent communication skills, including the ability to empathise with, calm, and handle irate customers.
  • Troubleshooting skills for the base operating system
  • Issues, as well as a desire to learn about new technologies.
  • Windows, Outlook, Teams, and Citrix troubleshooting VDI, VPN, Security App, and other technologies are available via remote support.
  • Respond promptly to incoming calls and emails from customers.
  • Customer complaints should be managed and resolved.
  • As needed, identify and escalate issues to managers.
  • Customers should be informed about products and services.
  • Utilize existing resources to gather essential information and present a solution to clients.
  • Using appropriate software, investigate, identify, and resolve consumer complaints.
  • Calls and tickets should be routed to the relevant resources and domains that can best assist the user.
  • All call information should be documented according to normal operating practices.
  • Recognize, document, and notify the management team of customer service patterns.
  • SOPs should be created for
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
2 months ago
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