Job Description :
Vacancies & Eligibility Criteria:
|Wipro Off Campus Drive 2022 | System Engineer | Noida||NA||Engineering Graduate|
Roles & Responsibilities:
- Excellent communication skills, including the ability to empathise with, calm, and handle irate customers.
- Troubleshooting skills for the base operating system
- Issues, as well as a desire to learn about new technologies.
- Windows, Outlook, Teams, and Citrix troubleshooting VDI, VPN, Security App, and other technologies are available via remote support.
- Respond promptly to incoming calls and emails from customers.
- Customer complaints should be managed and resolved.
- As needed, identify and escalate issues to managers.
- Customers should be informed about products and services.
- Utilize existing resources to gather essential information and present a solution to clients.
- Using appropriate software, investigate, identify, and resolve consumer complaints.
- Calls and tickets should be routed to the relevant resources and domains that can best assist the user.
- All call information should be documented according to normal operating practices.
- Recognize, document, and notify the management team of customer service patterns.
- SOPs should be created for
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
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